Extended Support Hours

By dreamdefender @ February 14, 2014 at 3:09pm

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Greetings Players! 


We are pleased to announce that our Customer Service and Billing support hours have been extended to better, and more quickly, serve you. Starting now, our support teams will be working during the hours of 10AM to 7PM PST, 7 days a week. Need any help with login issues? Let us know. Having in-game problems? We’re here to help! Make sure to bookmark our support site here and reach out to us anytime.


In addition, during this year and beyond, we will be constantly looking at ways we can continue to improve our support experience. For the near future, one of our goals is to be able to add live chat to our suite of support services. Stay tuned for more information!


Thank you so much for your continued support and we look forward to seeing you in-game soon.


- The PWE Team


Valentine’s Weekend Rewards Promo

By Synchroze @ February 13, 2014 at 11:00am

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Enjoy this Valentine's Day weekend by treating yourself or someone special to the rare Silver Fox pet, the White Fox mount, and one of the super-tier Jaden Rewards packs! Transfer ZEN to Jade Dynasty servers, and we'll send you ultra-rare prizes in March!


Triple Triple Valentine’s Weekend Events!

By Synchroze @ February 12, 2014 at 8:31pm

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This weekend, get your Esper ready and make sure your schedule’s free — we’re going to be having a TRIPLE EXP weekend! Get triple EXP, free giveaways, and the special Fishman Invasion, all weekend! (more…)

New Payment Gateway

By Pinpointerror @ February 11, 2014 at 6:00pm

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Greetings Brazilian Players!


To thank you for your continued support of Perfect World Entertainment’s suite of games, we are thrilled to announce that we are expanding our reach in Brazil.


Starting today, we have partnered with our new exclusive Brazilian payment provider, BoaCompra – the largest online game company in Latin America. BoaCompra specializes in offering new ways to purchase ZEN for your favorite PWE game, including Bank Transfers that support Boletos and many other payment methods distinctive to Brazil. Simply visit the PWE billing page via your Brazilian ISP to utilize this new payment gateway.


This, along with the process of localizing a selection of our games into Portuguese (currently Neverwinter), is just the first step of many in widening the accessibility to our games for our loyal Brazilian players. We’re excited at what’s to come and are happy to have you with us.


See you in-game!


-The PWE Team


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Saudações jogadores brasileiros!


Obrigado por seu apoio dos jogos de Perfect World Entertainment, estamos muito entusiasmados para anunciar que estamos ampliando nosso alcance no Brasil.


A partir de hoje, fizemos parceria com o nosso novo e exclusivo fornecedor de pagamentos, BoaCompra – a maior empresa de jogos online na América Latina. BoaCompra oferece novos meios de comprar ZEN para o seu jogo favorito de PWE, incluindo transferências bancárias que suportem Boletos e muitos outros métodos de pagamento distintas para o Brasil. Basta visitar a página de faturamento de PWE através do seu ISP Brasileiro para utilizar este gateway de pagamento.


Isto, junto com o processo de localização de uma seleção de nossos jogos em Português (atualmente Neverwinter), é apenas o primeiro passo de muitos para alargar a acessibilidade aos nossos jogos para os nossos jogadores brasileiros. Estamos muitos felizes para as novidades e de tê-lo conosco.


Vemos-te no jogo!


- A Equipe do PWE


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