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Extended Support Hours

By Pinpointerror @ February 14, 2014 at 3:19pm

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Greetings Players!

 

We are pleased to announce that our Customer Service and Billing support hours have been extended to better, and more quickly, serve you. Starting now, our support teams will be working during the hours of 10AM to 7PM PST, 7 days a week. Need any help with login issues? Let us know. Having in-game problems? We’re here to help! Make sure to bookmark our support site here and reach out to us anytime.

 

In addition, during this year and beyond, we will be constantly looking at ways we can continue to improve our support experience. For the near future, one of our goals is to be able to add live chat to our suite of support services. Stay tuned for more information!

 

Thank you so much for your continued support and we look forward to seeing you in-game soon.

 

- The PWE Team

 


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Love is in the Air in RaiderZ!

By Pinpointerror @ February 12, 2014 at 3:45pm

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Want to celebrate your new-found love in RaiderZ for the new year? Hop on the popular Candy Broom Mount and celebrate with the Lunar New Year Costume. However, these items are only back for a limited time!

 

You can find these items within the in-game Cash Shop:

While in game, press Esc (Escape) and select the Cash Shop button.

 

 

You have a chance to receive one of the following items every time you open a Candy Broom Lucky Box!

Candy Broom Box

EXP Scroll x4

EXP Scroll x2

Pink Beycium x35

Pink Beycium x20

Pink Beycium x15

 

 

You have a chance to receive one of the following items every time you open a Lunar New Year Lucky Box!

Lunar New Year Costume Box

EXP Scroll x4

EXP Scroll x2

Pink Beycium x35

Pink Beycium x20

Pink Beycium x15

 

Put on your finest garbs and hop on these magical brooms and celebrate the Lunar New Year in style! We'll see you on the hunt in RaiderZ, adventurers.

 

Not registered? Click here to register for RaiderZ. The best part: RaiderZ is free to play! Get more fan-exclusive content by liking our Facebook Page, follow and tweet us on Twitter, and subscribe to our YouTube channel for the newest RaiderZ videos.

 


Arcgames.com and New Client Beta

By Pinpointerror @ January 8, 2014 at 2:24pm

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We’re pleased to announce that the new Arc website and client are now in Public Beta!

 

It’s a very exciting moment for us – we’ve been working on the site for the past several months and this will be our first opportunity to share it with everyone. 

 

What types of things can be checked out during the beta?

 

Almost everything! The game pages, news, media sections, and blogs are all 100% usable. You can also check out and purchase packs for games that currently have them available. 

 

We’re looking forward to seeing your feedback on these updates – check out the instructions below for all the details!

 

 

Getting Started


You can check out the new website here: www.arcgames.com

You can download the beta Arc client* here:

 

 

*Note: Even though a new Arc client is available for download, all Game Launchers will remain in their current form during the beta.


Installation instructions

For current Arc client users, please follow the instructions below to ensure you are upgraded properly:

 

1. Quit your current Arc application session (if it’s still running)
2. Launch the Arc Games installer
3. Select the “Upgrade” option within InstallShield

 

4. Select “Next
5. Select “Finish
6. Installation is complete – Arc Beta is now installed!

 

 

 

The website beta is available on any device, and has been upgraded to be mobile-friendly. You can access the provided URL from any browser on any device, and the site will automatically display in the correct format. Let us know how it works for you!

 

Remember that one of the benefits of the new infrastructure is that content is the same, regardless of how you are accessing it. So, whether you’re checking out the news on your mobile device, desktop browser, or Arc client, you’ll have access to the same information.

 

 

New and Updated Website Features

 

Check out this table for a handy reference of new and interesting things to check out:

 

 


On the Website or Mobile Device

In the Arc Client

News



Navigate to to your game of choice, then click on “News” on the right side of the screen.





Click on the game of your choice, and the news will populate automatically!


Guides



The new Arc technology allows each game to have a “Game Guides” section, which includes helpful links and resources. 




Click on the game of your choice, then click the Guides button.


Media


Navigate to to your game of choice, then click on “News” on the right side of the screen. From there, click on “Media” at the top of the screen.





Click on the game of your choice, then click the Media button.



Codes



Not available during Beta.




Click the <> button in the Beta Arc Client.


 

 

 

 

Game Codes 

 

The existing code systems for each game will continue to exist through this beta, though we will also be testing our new, unified code system during the beta.

 

During the initial phase of the beta, it will only be only possible to redeem these new codes via the Client by clicking the "Redeem Key" button:

 

 

 

We hope to release website-side redemption in the near future.

 



What functionality will not be present during the beta?

 

The beta is only available in English and Portuguese. While the future goal of Arcgames.com will be to support all languages, the beta will only cover these two. 

 

In regards to purchases, it is possible to purchase Game Packs via the beta website, but purchasing Zen is not (yet!) possible.

 

 

What type of content is hosted on the the Arcgames.com beta site?


All of the content that you see on the Arcgames.com website is real – the screenshots, game pages, and blogs all represent real games and real content for those games. However, the content is only there as an example and is not guaranteed to to be up to date. Once Arcgames.com replaces the legacy sites, we will be doing a mass update and import to bring everything up to speed. During the beta, we still recommend checking the existing game websites and launchers to find out the latest news for the games you follow.

 

 

Will there be incentives for trying out the new website and client?


We definitely promised some incentives a while back, and we haven’t forgotten! We’re currently working out the details, and our hope is to have special prizes for everyone who uses Arc very soon. Our goal is to have unique items for every game hosted on our platform.

 

 

Known Issues


We’re still putting the final touches on the new tech, so please keep in mind that the occasional issue may occur. Here are a few items that we are currently working to resolve:

 

  • Not all content will be up to date; new Blogs that go live during beta will not be posted on the Arcgames.com website until the beta concludes
  • The Media Galleries occasionally leave blank space between items
  • Occasionally, the Video section may load an unrelated video before loading the correct items. This issue should resolve itself automatically if it occurs.
  • Mobile formats have been tested on a wide array of devices, though it’s possible that some mobile devices may have unique issues. Please report any mobile display issues to us. It always helps to include the name/model of your device, and whether or not you are using a custom browser.

 

What is the goal of this Beta?


When we first announced the new website and client, many of our players expressed concerns over a sudden migration to completely new technology. Since this is a very large user experience across the board, we felt that it would be more comfortable to let everyone try it all out and give feedback before it takes the place of our legacy infrastructure. Our primary goal for this beta will be to integrate improvements based on player feedback, and allow our players the chance to test out the new site before it goes live.

 

 

How can I send feedback?


Arc has built-in functionality for reporting bugs and feedback. Simply click on the Send Feedback button in the Arc beta client, and you’ll be able to send a report directly to the team. Alternatively, you can send us an email at feedback@arcgames.com.

 

 

We’re very excited to check out your feedback!

 

Sincerely,

 

Dezstravus and the Arc Team

 


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Now Available: New Items in RaiderZ!

By Pinpointerror @ December 20, 2013 at 3:01pm

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Do you feel a chill in the air? It must be the winter season in the Kingdom of Rendel! Snow is steadily falling in Ingen and Rietz and RaiderZ hunters must prepare for a bitterly cold winter ahead. Fortunately, we're introducing new in-game items to keep you warm and safe during your travels across the world. Check out the new costumes, mounts, costume weapons, and customization items along with the return of popular winter items!

 

New Mount – Mt. Eda Polar Bear

Ride this incredible Mt. Eda Polar Bear Mount around RaiderZ and show off!

 

You have a chance to receive one of the following items every time you open a Mt. Eda Polar Bear Lucky Box:

Mt. Eda Polar Bear + Crystal x10

Artisan's Breath + Crystal x7

Blessing of Renas + Crystal x7

Guardian's Life Stone x2 + Crystal x7

Luck Elixir + Crystal x5

Fortune Elixir + Crystal x5

Jewel Remover x3 + Crystal x5

Rose Beycium x5 + Crystal x5

Repair Kit x10 + Crystal x5

Crystal x15

Crystal x10

Crystal x5

 

New Mount – Swift Veamumu

Tired of your Moa? Ride a Swift Veamumu today!

 

You have a chance to receive one of the following items every time you open a Swift Veamumu Lucky Box:

Swift Veamumu + Crystal x10

Artisan's Breath + Crystal x7

Blessing of Renas + Crystal x7

Guardian's Life Stone x2 + Crystal x7

Luck Elixir + Crystal x5

Fortune Elixir + Crystal x5

Jewel Remover x3 + Crystal x5

Rose Beycium x5 + Crystal x5

Repair Kit x10 + Crystal x5

Crystal x15

Crystal x10

Crystal x5

 

Swift Bean's Instinct – Crystal Shop

 

Swift Bean's Instinct: This material can be used to upgrade a Swift Veamumu into a more heavily-armored version, causing it to grant combat benefits when dismounting. Speak to Trainer Sonatine in Ingen or Trainer Ferrali in Rietz to upgrade your mount.

 

Possible combat benefits: Reduce incoming magic damage, reduce incoming physical damage, increase magic critical rate, increase physical critical rate, increase magic attack, or increase physical attack.

 

Upgrade your Swift Veamumu to gain special combat benefits!

 

Popular Winter Mounts are back – Winker and Ruker Mounts

These adorable mounts could be yours for the holidays!

 

You have a chance to receive one of the following items every time you open a Lucky Reindeer Bag:

Winker + Crystal x10

Ruker + Crystal x10

Artisan's Breath + Crystal x7

Blessing of Renas + Crystal x7

Guardian's Life Stone x2 + Crystal x7

Luck Elixir + Crystal x5

Fortune Elixir + Crystal x5

Jewel Remover x3 + Crystal x5

Rose Beycium x5 + Crystal x5

Repair Kit x10 + Crystal x5

Crystal x15

Crystal x10

Crystal x5

 

Ruker's special ability (available only during the Christmas Event): Ruker's Feast creates a delicious feast to share with your friends. Consuming the feast grants you 10% increased EXP gain, 10% increased item drop rate, and Max Health increased by 500 for 1 hour.

 

Winker's special ability (available only during the Christmas Event): Winker's Present creates a Christmas present that anyone can open. Opening a present grants you delicious and helpful consumables or other items!

 

New Costume Item – Steampunk Costume

Dress to impress in RaiderZ

 

You have a chance to receive one of the following items every time you open a Steampunk Lucky Box:

Steampunk Costume Box + Crystal x10

Artisan's Breath + Crystal x7

Blessing of Renas + Crystal x7

Guardian's Life Stone x2 + Crystal x7

Luck Elixir + Crystal x5

Fortune Elixir + Crystal x5

Jewel Remover x3 + Crystal x5

Rose Beycium x5 + Crystal x5

Repair Kit x10 + Crystal x5

Crystal x15

Crystal x10

Crystal x5

 

Glory Sun Costume Weapons

Your weapons and shields will radiate with these new costume weapons!

 

You have a chance to receive one of the following items every time you open a Glory Sun Lucky Box:

Glory Sun Costume Weapon (specific to each weapon's or shield's lucky box)

Superior Glory Sun Costume Weapon (specific to each weapon's or shield's lucky box)

Artisan's Breath + Crystal x7

Blessing of Renas + Crystal x7

Guardian's Life Stone x2 + Crystal x7

Luck Elixir + Crystal x5

Fortune Elixir + Crystal x5

Jewel Remover x3 + Crystal x5

Rose Beycium x5 + Crystal x5

Repair Kit x10 + Crystal x5

Crystal x15

Crystal x10

Crystal x5

 

Popular Customization Items – Guen's Advanced Helmet Box

Instill fear into your enemies with these head costume pieces!

 

You have a chance to receive one of the following items every time you open Guen's Advanced Lucky Box:

Mingming Prang Frog Hat + Crystal x10

Viva Helm + Crystal x10

Bollack Helm + Crystal x10

Burning Skullmask + Crystal x10

Mingming Prang Frog Hat Box (7 days)

Mingming Prang Frog Hat Box (30 days) + Crystal x5

Mingming Prang Frog Hat Box (365 days) + Crystal x7

Viva Helm Box (7 days)

Viva Helm Box (30 days) + Crystal x5

Viva Helm Box (365 days) + Crystal x7

Bollack Helm Box (7 days)

Bollack Helm Box (30 days) + Crystal x5

Bollack Helm Box (365 days) + Crystal x7

Burning Skullmask Box (7 days)

Burning Skullmask Box (30 days) + Crystal x5

Burning Skullmask Box (365 days) + Crystal x7

Artisan's Breath + Crystal x3

Blessing of Renas + Crystal x3

Guardian's Life stone x2 + Crystal x3

Luck Elixir + Crystal x3

Rose Beycium x30 + Crystal x3

Rose Beycium x15

Rose Beycium x10

Crystals x50

Crystals x30

Crystals x20

Crystals x10

Crystals x6

 

Christmas Present

Keep yourself warm with the stylish and comfortable Christmas Costume.

 

You have a chance to receive one of the following items every time you open a Christmas Present:

Christmas Outfit Box + Crystal x10

Artisan's Breath + Crystal x7

Blessing of Renas + Crystal x7

Guardian's Life Stone x2 + Crystal x7

Luck Elixir + Crystal x5

Fortune Elixir + Crystal x5

Jewel Remover x3 + Crystal x5

Rose Beycium x5 + Crystal x5

Repair Kit x10 + Crystal x5

Crystal x15

Crystal x10

Crystal x5

 

Enjoy these amazing items and be sure to keep yourself warm for the battles ahead. We'll see you on the hunt! Happy holidays from all of us on the RaiderZ Team.

 

Not registered? Click here to register for RaiderZ. The best part: RaiderZ is free to play! Get more fan-exclusive content by liking our Facebook Page, follow and tweet us on Twitter, and subscribe to our YouTube channel for the newest RaiderZ videos.

 


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